Environment
McAfee ePolicy
Orchestrator (ePO) 5.x
Problem
After you upgrade
ePO, a scheduled Repository Pull task or a Pull Now task fails
immediately after initializing. The orion.log contains the following error:
2016-07-01
02:29:13,160 ERROR [scheduler-TaskQueueEngine-thread-2]
service.ScheduledTaskManagerImpl - execution of task Update Master
Repository failed com.mcafee.orion.core.cmd.CommandException: The License
Manager found an unknown license.
2016-07-01 02:20:53,899 ERROR [scheduler-TaskQueueEngine-thread-2]
services.DownloadService - SQL Exception trying to update products
strings.
java.sql.SQLException:
Violation of PRIMARY KEY constraint 'PK_EPOSoftwareCatalogStrings'. Cannot
insert duplicate key in object 'dbo.EPOSoftwareCatalogStrings'. The duplicate
key value is (1, label, 1033).
System Change
Upgraded ePO.
Cause
The cached file
C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\bin\mlcf_tomcat7 on the ePO server has become corrupted.
Solution
To resolve the
issue, delete mlcf_tomcat7 and restart the ePO services:
Delete the
file C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\bin\mlcf_tomcat7.
Restart the
ePO services to regenerate the mlcf_tomcat7 file:
a)
Press Windows+R, type services.msc, and click OK.
b) Right-click
the following services and select Restart:
McAfee ePolicy Orchestrator x.x.x Application
Server
McAfee ePolicy Orchestrator x.x.x Server
McAfee ePolicy Orchestrator x.x.x Event Parser